General public complaints
As a member of the public, if you are dissatisfied with 国产精品 people, activities, services, actions or processes you can raise your concern with 国产精品.
Make a complaint
Below are some tips when making your听complaint.
- Be timely.听听Don鈥檛 leave it too late. Complaints should be lodged within 12 months of becoming aware of the issue. The sooner you lodge a complaint, the quicker the issue can be considered and hopefully resolved as records are more likely to be available and people who were involved are able to explain what happened.
- Provide evidence.听To better support your claim, include as much evidence as possible. This might include documents, emails, photos or screengrabs. The University will assess your complaint and may request more detail from you to assist in deciding how to handle the issues you raise.
- Be respectful.听You might be dissatisfied about something, but please be mindful in communicating your concerns with courtesy and respect to the case managers assigned to your case. They are available to respond to any questions you have about the complaint process.
The University respects the wishes of those wanting to remain anonymous. However, please keep in mind听the University鈥檚 ability to investigate an anonymous complaint may be limited and you will also not be provided the outcome of your complaint.
What happens now?
For urgent and critical complaints, case managers assigned to your case will action the concern as soon as possible. Please allow up to 10 working days for acknowledgement of your complaint.
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If you are dissatisfied with the way your complaint was handled, you may . An Internal Review may only be requested on the grounds of a lack of procedural fairness in the investigation process, or where there is new and compelling information not available at the time of the investigation.
You can only request an internal review at the conclusion of the complaints process, and the request must be received within 20 working days of receiving the determination outcome.
Will I be treated fairly? -
If you are dissatisfied with the outcome or the way your complaint was handled by the University, you can lodge an external review with any of the following agencies.
Please note that some of these external agencies have strict time limits.
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You may withdraw your complaint at any time by notifying the University in writing. In most instances the University will take no further action. However, in some circumstances the University may act on matters raised in or related to the complaint or refer the matter to an external agency, where authorised or required to do so by law. In these situations, the University may notify the complainant.
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国产精品 will maintain a record of all complaints on Case IQ, at all stages of the complaints handling process. Records may also be kept of local level complaints. The University respects the wishes of those wanting to remain anonymous. Please keep in mind, however, 国产精品's ability to investigate an anonymous complaint may be limited.
Learn more about 国产精品's Privacy Statement.听